The Success Of Corporate Learning Management System (CLMS) Toward User Satisfaction In Malaysia Airlines

Sulong, Mohd Fazrul (2014) The Success Of Corporate Learning Management System (CLMS) Toward User Satisfaction In Malaysia Airlines. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

Pursuing a formal Corporate Learning Management System (CLMS) to improve their learning skills and knowledge to achieve the challenges of a career in the modern competitive world. The purpose of this study to review the effectiveness and success of existing factors that influence the use of employee in the Malaysia Airlines (MAS) use system in their organization CLMS and test the previous studies on the theoretical framework, in the context of system effectiveness and success factors CLMS. A study was conducted to workers involved in learning and instruction using the CLMS. This study used a questionnaire that was adapted from the literature to examine three-dimensional, system design (system quality, service quality, information quality, usability and ease of use), System Usage (user satisfaction) and using data from the survey to employees in MAS (N = 108), the analysis revealed that the design of the system has a significant influence on user satisfaction when use CLMS directly affects the use of the system. Therefore information systems show a strong effect on user satisfaction.

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