The Impact Of Training Toward Enhancing The Performance In Automotive Service Center

Zuhairi, Nur Wajihah (2014) The Impact Of Training Toward Enhancing The Performance In Automotive Service Center. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

This study examined the impact of training given to employees in the Automotive Service Centers. So this study is to prove that the training and skills needed to improve employee performance. Objectives and research question is to determine the factors that affect customer satisfaction, and also to investigate the relationship between factors training and customer satisfaction and finally to evaluate which training factors have a significant impact on customer satisfaction. The methodology of this study used of quantitative methods. The analysis used is Frequency analysis, Descriptive analysis, Correlation analysis, Regression analysis and Reliability analysis. A questionnaire will be given to middle management and above in automotive service centers such as Honda, Toyota, Naza Kia, Nissan, Proton, Honda, Mazda and Peugeot to get the data. A total of 100 respondents answered this question. The results of this study indicate all objectives and research questions are met and answered. So as a conclusion through the training given to employees it can enhance their skills and abilities as well as enhancing creativity, productivity, and efficiency. Employees will also be exposed to a wide variety of skills and knowledge in a particular field; thereby it can improve the performance and innovativeness of employees.

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