Improving Product Design Using Kano Model

Ng, Chai Leik (2016) Improving Product Design Using Kano Model. Project Report. UTeM, Melaka, Malaysia. (Submitted)

Text (24 Pages) Improving Product Design Using Kano Model.pdf - Submitted Version Download (546kB)

Abstract

A succeed product design is a product that meet customers’ requirement and solve customers’ problem effectively. The key element of a good product design is having a well and firm basis of capturing voice of the customer. However, customer needs change dynamically from time to time. There are many uncertainties that company could hardly forecast customers’ requirement on product and offer product that fulfill customers’ requirement. Therefore, this research is done to redesign a more suitable product which meets customers’ requirement. Study table is the product which selected to be improved. Generally the project is conducted by implementing Kano model to identify customers’ requirement on study table. This is then incorporated into House of Quality to get design specifications ranking result which will be considered into the design phase in the next stage. A new study table design came out as project result and it has more features to suit customers’ needs. The current table designs are improved by new study table and it has been proved by comparing with features and specifications of current study tables.

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