The Effect Of Total Quality Management Practices Towards Enhancing The Organizational Performance A Study Of Muda Paper Converting (MPC) Sdn Bhd

Sim, Gui Wei (2016) The Effect Of Total Quality Management Practices Towards Enhancing The Organizational Performance A Study Of Muda Paper Converting (MPC) Sdn Bhd. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

Total quality management (TQM) is a method that could be practiced by organization's management and employees to ensure continuous improvement in production of goods and services. However, organizations could successfully implement TQM through encourage managers and employees to have total involvement and collaboration across functional and departments, with support from customers and suppliers to identify areas for improvement. This study is about the total quality management elements that contributing towards organizational performance. The focus area of the research is Muda Paper Converting Sdn Bhd in Tasek, Penang. First, the researcher identified TQM elements such as top management commitment, customers' focus and satisfaction, employees management and supplier quality management practiced at Muda Paper Converting Shd Bhd. Second, investigate the relationship between TQM practices and the organizational performance. Thirdly, identify the most significant TQM practices that contributing towards enhancing organizational performance . Thus, the findings of this research will assist to improve and enhance the performance at Muda Paper Converting Sdn Bhd. The methods used in this research is quantitative through distribution of questionnaires to the 100 employees of Muda Paper Converting Sdn Bhd. and the data were analysed using correlation analysis, and multiple regression method. Based on the result, there is a positive relationship between independent variance and dependent variable. However, multiple linear analyses shows that only top management commitment, employee management and supplier quality management have significant relationship with dependent variable. Thus it will give the big impact of organizational performance towards the Muda Paper Converting Sdn Bhd.

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