Adoption Of Electronic Scheduling To Reduce Waiting Time In The Hospitals

Basri, Siti Khairunnisa (2016) Adoption Of Electronic Scheduling To Reduce Waiting Time In The Hospitals. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

This research is about to reduce waiting time of patients in hospital. The healthcare industry has experienced an explosion of innovations aimed to enhancing life as well as the treatment options. This industry has no waiting time guaranteed so that, all the other country have at least one specific improvement which is it specifies waiting time limits. Hence, this is the factors that the researcher wants to study, all about healthcare services. Healthcare management is such one of the discipline need well recognized the system that requires a multi-pronged approach and totally professional to achieve the quality and cost-effectiveness. Public sector hospitals include those which are government managed, city administered and community supported typically, provide service that need to pay half price, operate on a budget and not profit earning. Rather than private sector hospitals are run by trust, and charity. Though they may charge for the service but they are leading by using new technologies and always take care of their patients. Consequently, Electronic Scheduling Board and Mobile Phone Appointment Service represent strategies to overcome to care the problem. Some private sector may have used this technology thus; it is time for public sector hospital applied it. For this time being the researcher has examined the population of medical staffs and management unit in General Hospital Melaka who can deliver the technology via application among staffs and patients. This finding were meaningful if both of them finding the support and excited to go through the applications. The researcher acknowledge that many other factors may also affect including internal factors such as when placing patients on waiting lists and conflicts in the other part of external medical. But, this is not taken a long time to adapt in the hospital because one upon time, everyone can accept it because of the benefits is for long term period.

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