Exploring the factors influencing UTeM's portal effectiveness

Nurul Atiqha , Aziz (2015) Exploring the factors influencing UTeM's portal effectiveness. Project Report. UTeM. (Submitted)

Text NURUL ATIQHA BINTI AZIZ - B061110191.pdf Download (284kB)

Abstract

The purpose of the research is to evaluate the effectiveness or success of universities' portal implementation from the perspective of students as users. Adopting the model developed by Delone and McLean, portal effectiveness is defined as being composed of information quality, systems quality and service quality. In addition, the research also seeks to investigate the influence of individual factors comprising attitudes towards the portal, perceived attractiveness, personal innovativeness and web self-efficacy on the effectiveness of the portal. The study adopted a survey research design with questionnaires being administered to 180 students as respondents. Descriptive statistics utilized questionnaire data from three cluster of courses at this faculty. The data showed that most of the respondents were relatively from Malay, Chinese and Indian were majority has STPM/Matriculation on education attainment, were skilled in using the computer and the internet, had internet access at home, and were committed to using the web portal. The cross-sectional strategy for data collection resulted in 180 usable responses that were used for data analysis as design methodology approach. In addition, the study also showed that of the three predictors investigated, only personal innovativeness were found to be significantly correlated with portal effectiveness dimensions. The perceptual self-report measures rather than objectives measures adopted in this study contribute to bias, and a cross-sectional design for data collection only provides data at one point in time. The instrument developed in the study could assist the authorities concerned in evaluating the effectiveness of the portal. Despite the growing interest in universities adopting portal technologies, studies addressing the issues of successes and effectiveness are still very limited. Hence, this study provides an impetus for evaluating campus portals from the user's perspective.

Actions (login required)

View Item