Pos Malaysia shipping service (PMSS)

Tan, Jia Wei (2014) Pos Malaysia shipping service (PMSS). Project Report. UTeM. (Submitted)

Text POS MALAYSIA SHIPPING SERVICE (PMSS).pdf Download (399kB)

Abstract

Nowadays, there are still people writing letters and send usable items using the services provided POS Malaysia. But the problems I found at POS Malaysia Berhad are the hotline call service only operates during office hours. The current system is having encountered a little problem for senior citizens, homemakers and the physically challenged. Other than that, post office lack of efficiency using manual forms. It is time consuming for the users who queue up in office to wait for their turns. The objectives of this PMSS project are to enhance convenience for user to send parcels by requesting shipping service. Besides, this project able to enhance the efficiency for customers make shipping request at their place. PMSS is able to reduce the cost on manual forms since everything was organized using mobile application. Lastly, an organized webpage will be implements for the post office. I’m using Agile Methodology for my PMSS project since it’s the quickest way to obtain stakeholder feedback and do the modification of my projects. By using this method, I was able to know post office policy and their work procedure and business process. The expected output for this project is client able to request shipping service by using mobile applications. Clients will only have to fill in their receiver details and wait for the postman to collect their parcels. A tracking system will allow the clients to keep track of their parcel status. Payment can be made using mobile application. Staff able to view the requested shipment list that made by user.

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