A Study To TQM Implementation In Minimizing Products Rejection : The Case Of BI Technologies Sdn Bhd

Noor Ashikin , Yusof@Yusoh (2013) A Study To TQM Implementation In Minimizing Products Rejection : The Case Of BI Technologies Sdn Bhd. Project Report. UTeM, Melaka. (Submitted)

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Abstract

The products rejection is one of the biggest problems faced by having company, this case as it relates to the quality of products produced. Total quality management system is based on human capital aims to continuously improve customer satisfaction through continuous real cost reduction. Total quality approach is a comprehensive system that is integral part of high-level strategy it involves all functions and departments, involves all employees, from the top to bottom, and including network providers and network customers . The research aim to determine the effectiveness Total Quality Management (TQM) to minimizing products rejection .In case, BI Technologies Company received many the complaint from customers this is causes product rejection. The researcher using the components of TQM to identify the causes of these problem occur and effectiveness of the component to minimizing the problem. The implementation is carried out through the data collection analysed qualitative analysis and resolving the problem. From the result, the researcher found the majority TQM component that affect products rejection in organization, by Customer Focus, followed by Management Leadership. Thus, the conceptual of TQM has shown its effectiveness in minimizing products. Keyword: Products Rejection, Total Quality Management, Minimizing

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