Employee Assistances Program : Attitudes Towards Language Services In Industrial Workplace

Hanipah, Hussin and Sharimllah Devi, Ramachandran and Zawiah , Mat and Nooraini, Sulaiman (2006) Employee Assistances Program : Attitudes Towards Language Services In Industrial Workplace. Project Report. UTeM, Melaka, Malaysia. (Submitted)

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Abstract

The purpose of the study is to examine the need of employee language assistances program in the industrial workplace and the key issues involved in the designing and promoting of such programs. The study covers the essential elements of attitude toward mentoring and coaching with English language in industrial workplace. Two major categories in mentoring and coaching that used English language those dealing with career development and those dealing with personal problems. The aim of the study to identify some appropriate steps needed to successfully implement program that mentoring and coaching with English Language in industrial workplace. It also addresses the values and culture of the industrial workforce that may affect the success of implementation of the programs. Methodology that encompasses are survey and interview on 33 employees from various industrial workplaces in Melaka to find out the attitudes towards mentoring and coaching with English language in employee assistances program services and the types of problems commonly being experienced by the employees in the respective industry. The results indicated that the employees were positive toward the provision of coaching with English language in employee assistances program in their industry workplace. The study also included the recorded responses of employees to an existing mentoring and coaching. The study will provide the conceptual framework upon which employee assistances program in the Industrial workplace are based, as well as the types of activities and skills that are involved. The focus is on such programs that will help employees deal with personal problems that involve attitude. The study show that an employee language assistances program can succeed only in the context of an organizational commitment to its goals. The successful programs tend to be the one that is carefully planned, efficiently implemented, and well received by the people it has been designed to serve. Thus, affirmation action plan to make mentoring and coaching with English Language in employee assistance program effectively and suit to the level of employee at industrial work place in Melaka is necessary.

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